Frequently Asked Questions
- What is a guest house, B&B, inn or short-term rental?
- What is a short-term rental?
- What is the size of your apartments?
- If I make an online reservation request, is the information that I send secure?
- Do you allow pets?
- Do you allow children?
- Do you serve meals?
- Do you have handicapped access?
- Do you allow smoking?
- What is your cancellation policy?
- What time is check-in and check-out?
- Why do you need more details about arrival than most hotels?
- Do you have laundry services?
- Do you provide Internet access and fax services?
- How will I make long-distance calls?
- What if I want to go to a spa, gym, or health club?
- Are you near any parks?
- What forms of payment do you accept?
What is a guesthouse,
a B&B, an Inn, a short-term rental?
While a traditional bed and breakfast (B&B) is a property where both the owners and their guests live under the same roof, a guesthouse is a property where the owner or manager live under the same roof but in separate quarters from the guests. An inn is typically a bit larger than a guesthouse and usually has a restaurant. West Eleventh Historic Townhouse is a kind of cross between a bed and breakfast, a guesthouse, and an inn. Call it an inn, call it a guest house, call it a short-term rental call it a small, cozy hotel. Whatever you call it, we hope you will call it your home in New York and a great place to stay from 3 to 7 nights (short-term rental) or up to 1, 2 or 3 months or longer. West Eleventh Townhouse serves guests who value privacy and enjoy generous size accommodations (all our accommodations are 500+square feet, private self-catering Apartments).
What is a short-term rental?
A short-term rental generally refers to an occupancy in any furnished apartment that can be rented for a term of 2 nights to several nights, weeks, or months, but not as long as a year. Short-term rentals are offered by hotels, B&Bs, Inns, and guesthouses. What is special about a short-term rental at West Eleventh Historic Townhouse is the privileged location and private ambience of our guesthouse located in Greenwich Village. West Eleventh Historic Townhouse is a private brownstone offering four beautiful apartments to those who would be New Yorkers... even for a day.
What is the size of your apartments?
Two apartments, the Caravaggio Garden and the Monet Garden, overlooking the garden, are approx. 500+ sq. ft. Both apartments have 12 foot-high ceilings and three large 6 foot-high windows.
Two apartments, the Marcucci and the El Greco, overlooking West 11th Street (a non-commercial street) are approx. 600+ sq. ft. Both apartments also have three large windows; two windows are in the main room and the third window is in the 2nd room overlooking West 11th Street and are also 6 foot-high.
If I make an online reservation request, is the information
that I send secure?
Yes. We utilize the most secure 128-bit SSL (Secure Sockets Layer) encryption to ensure the safety of all credit card information that is entered on our Reservation Request Form.
Do you allow pets?
No, we do not. Sorry.
Do you allow
We encourage quiet, mature guests and in consideration of all our guests do our best to offer a serene, tranquil atmosphere in our house. If you would like to bring a child with you, please contact us. Children under 18 must be in the apartments accompanied by a parent. Unfortunately, we cannot accommodate children ten or under.
Do you serve
Continental breakfast is available for $5.00 per person per day; orders are taken upon arrival. Breakfast is served in your apartment anytime between 9:30am and 11:30am. Tea and coffee are offered complimentary for self-catering in every apartment.
Do you have
No, unfortunately we do not have especially good handicapped access. Our landmarked 1850's town house has 3 flights of stairs and no elevator. However, the Leonardo Jr. Suite Garden Access has limited access (4 steps down from the sidewalk). Please call to discuss.
Do you allow
No, absolutely not.
What is your
West Eleventh Townhouse maintains a strict cancellation policy.
Our cancellation policy is as follows: during regular periods, cancellations must be made at least ten (10) days prior to check in. A $100 cancellation fee will be charged for all cancellations made during the accepted cancellation period. ($100 per reserved apartment plus the actual processing cost that the credit card company charged us for the deposit.) During high season/holiday period, cancellations must be made at least 15 days in advance. The cancellation fee for a cancellation of any reservation made for the high season/holiday period (Sept. 1 - Jan. 5, 2009) for cancellations made during the acceptable cancellation period, will be a charge of one full night's booking; this is for bookings of 1 to 5 days; for bookings longer than 5 days, the cancellation fee applicable will be at the discretion of management.
Patrons cancelling reservations after the acceptable period will be charged the full room rate for up to four nights, depending on the length of the reservation. We will, however, credit patrons if we are able to re-let their accommodations for the original reservation period. We process credit card refunds at the end of each month.
The balance of the amount of your reserved stay is due upon arrival or scheduled arrival payable by your credit card or in cash or travelers checks.
If you have more questions about our policies, please view the Policies page before making your reservation request.
What time is
check-in and check-out?
Check-in is between 2pm and 10pm by appointment. Checkout is before 11am by appointment. We need details about your arrival because we are not in house at all times.
Upon arrival at the airport we would appreciate telephoning our Roving Concierge who is scheduled to check you in to West Eleventh Apartments; several days before your arrival we will email you or call you to provide you with the name of our roving concierge and their cell phone number; we receive our guests by appointment as we do not wish to keep guests waiting. Arrivals after 10pm require special arrangements. For the safety and benefit of all our guests, please understand that our roving concierge is authorized to receive only registered guests.
Bellhop by appointment
Please let us know in advance of your arrival if you'll require this service which we can arrange for a nominal fee.
Why do you need more
details about arrival than most hotels?
Check-ins are done by appointment because West Eleventh Townhouse staff members are not present on the premises at all times. Please provide your airline or other arrival information so that we may know approximately when to expect you. Should you encounter any delay or change, please inform us of your revised schedule.
Do you have laundry
No, we do not offer guest laundry services but there are several nearby laundries, one, J.V. Cleaners, Inc. at 304 West 11th Street, between Hudson and Greenwich Streets.
Do you provide Internet access and fax services?
West Eleventh Townhouse offers complimentary unlimited wireless high speed Internet access in all apartments but due to various obstacles common in a city, uninterrupted wireless reception could not be guaranteed; therefore, all our apartments have been hardwired for reliable Internet access. Guests will need to connect by plugging their ethernet cable into our wall ethernet outlet. To use Wi-Fi, you must have the appropriate Wi-Fi (802.11b or g) wireless access card installed on your computer and we will provide you with the passwords at check-in. For those who do not come with their computers, Internet access is available nearby at Internet Cybercafe (they have computers), 277 Bleecker St at Jones St. Fax services are available at Manhattan Mailboxes, 302A West 12th Street (next to JPMorgan Chase Bank) Tel: 212-206-6996 Fax: 212-206-7640 and at Typewriters 'n Things, Inc., 56 8th Ave. at Horatio St., one block south of 14th St., Tel: 212-255-5252 Fax: 212-255-9070. Whenever possible, we will accommodate you with the use of our own fax machine, Fax: 212-255-1523.
How will I make long-distance calls?
To make long distance calls, we recommend that you bring with you a
1-800 number from your local phone company or you may use your credit card
to charge your calls or purchase a prepaid phone card.
What if I want to go
to a spa, gym, or health club?
The following athletic facilities are located within walking distance:
Printing House- Fitness and Racquet Club*
421 Hudson Street (at Leroy St.)
Tel: (212) 243-7600
Equinox Fitness Club*
97 Greenwich Avenue
Tel: (212) 620-0103
Details: There are several Equinox Fitness Clubs in New York. It is for members only, no daily rate, but with a spa treatment the fitness area may be used during the same visit.
New York Sports Club*
128 Eighth Avenue (at 16th Street)
Tel: (212) 627-0065
New York Sports Club*
125 Seventh Avenue South
New York, NY 10014
Tel: (212) 206-1500
The McBurney YMCA*
125 West 14th St. (between 6th and 7th Avenues)
New York, NY 10011
* You may use these facilities for a daily rate if you already belong to an affiliated club, either through the IHRSA Passport Program or your local YMCA.
Are you near any parks?
Yes. In terms of the parks' proximity and relative position to West Eleventh Historic Townhouse, these parks are:
- the beautiful Hudson River Park - three blocks west,
- the famous Abingdon Square Park - one block north,
- the Bleecker Street Park - on the corner of West 11th and Bleecker Streets,
- the Jackson Square Park, also known as the "fountain park" - three blocks north,
- the Washington Square Park which marks the end of 5th Avenue - approx. four blocks east,
- the High Line Park is fascinating and it's three blocks north.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express. Other forms of payment accepted: postal money orders, official bank checks, travelers checks or US$ currency. If paying by money order, official bank check, or travelers checks, please make payable to: Therese Kontos.